Privacy Policy
Last updated: October 22, 2024
This Privacy Policy describes how Jent Ulvak ("we", "us", or "our") collects, uses, stores, and shares information about you when you access or use our platform at jentulvak.com (the "Service"). By using the Service, you agree to the practices described in this policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you provide when you register an account, enroll in a program, contact support, or otherwise interact with the Service. This may include:
Account information: your name, email address, password, and profile details.
Payment information: billing address and payment method details processed through our third-party payment providers. We do not store full payment card numbers on our servers.
Communications: messages, feedback, or support requests you send to us.
User-generated content: written exercises, submissions, or other content you create or upload while using the Service.
1.2 Information Collected Automatically
When you use the Service, we and our service providers automatically collect certain technical and usage data, including:
Log data: IP address, browser type and version, operating system, referring URLs, pages visited, and timestamps of activity.
Device information: hardware model, unique device identifiers, and network information.
Usage data: features accessed, content viewed, time spent on pages, and interaction patterns within the platform.
Cookies and similar technologies: we use cookies, web beacons, and comparable tracking technologies to maintain sessions, remember preferences, and gather analytics. See Section 6 for more detail.
1.3 Information from Third Parties
We may receive information about you from third-party services, such as social login providers if you choose to authenticate through them, or analytics and advertising partners. We handle such information in accordance with this policy.
2. How We Use Your Information
We use the information we collect for the following purposes:
Providing the Service: to create and manage your account, process enrollments and payments, deliver course content, and enable platform features.
Communication: to send transactional emails such as purchase confirmations, account notifications, and support responses. With your consent where required, we may also send promotional communications about new programs or features.
Personalization: to tailor content recommendations and learning experiences based on your activity and preferences.
Analytics and improvement: to understand how the Service is used, diagnose technical issues, measure performance, and improve our offerings.
Security and fraud prevention: to detect, investigate, and prevent unauthorized access, fraudulent transactions, and other harmful or illegal activity.
Legal compliance: to fulfill obligations under applicable law, respond to lawful requests from authorities, and enforce our Terms of Service.
3. Legal Bases for Processing
We process your personal data on the following legal bases:
Contract performance: processing necessary to deliver the Service you have requested and to manage your account.
Legitimate interests: processing for our operational, security, and analytical purposes, where those interests are not overridden by your rights.
Consent: where we rely on your consent, such as for optional marketing communications, you may withdraw it at any time.
Legal obligation: processing required to comply with applicable legal requirements.
4. Sharing of Information
4.1 Service Providers
We share information with trusted third-party vendors who perform services on our behalf, including hosting infrastructure, payment processing, email delivery, analytics, and customer support tools. These providers are contractually required to protect your information and use it only for the purposes we specify.
4.2 Instructors and Collaborators
Where you interact with instructors or participate in program activities, limited information such as your display name and submission content may be visible to those instructors in the context of delivering the program.
4.3 Business Transfers
If we are involved in a merger, acquisition, asset sale, or similar transaction, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.
4.4 Legal Requirements
We may disclose your information if required to do so by law or in good faith belief that such action is necessary to comply with a legal obligation, protect the rights or safety of Jent Ulvak or others, or investigate potential violations of our policies.
4.5 With Your Consent
We may share your information for other purposes with your explicit consent.
We do not sell your personal information to third parties for their independent marketing or advertising purposes.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. We may also retain certain information for longer periods where necessary to comply with legal obligations, resolve disputes, prevent fraud, or enforce our agreements.
When information is no longer needed, we delete or anonymize it in accordance with our internal data retention schedules. You may request deletion of your account and associated data as described in Section 8.
6. Cookies and Tracking Technologies
We use the following categories of cookies and similar technologies:
| Category | Purpose | Retention |
|---|---|---|
| Essential | Required for login sessions and core platform functionality | Session or short-term |
| Functional | Remembers your preferences and settings | Up to 12 months |
| Analytics | Measures usage patterns to improve the Service | Up to 24 months |
| Marketing | Delivers relevant promotional content where consent is given | Up to 12 months |
You can manage cookie preferences through your browser settings or our cookie consent interface. Disabling certain cookies may affect the functionality of the Service.
7. Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission using TLS, access controls, and regular security reviews.
No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security. If you become aware of any unauthorized access to your account, please contact us immediately at support@jentulvak.com.
8. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
Access: request a copy of the personal data we hold about you.
Correction: request correction of inaccurate or incomplete information.
Deletion: request deletion of your personal data, subject to certain legal exceptions.
Restriction: request that we limit the processing of your data in certain circumstances.
Portability: request a structured, machine-readable copy of data you have provided to us.
Objection: object to processing based on legitimate interests or for direct marketing purposes.
Withdraw consent: where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, contact us at support@jentulvak.com. We will respond within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request.
9. Marketing Communications
We may send you promotional emails about programs, features, or updates if you have opted in or where otherwise permitted. You may unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly. Opting out of marketing communications does not affect transactional or service-related messages.
10. Children's Privacy
The Service is not directed to children under the age of 16. We do not knowingly collect personal information from individuals under 16. If we become aware that we have collected such information without appropriate consent, we will take steps to delete it promptly. If you believe a child has provided us with personal data, please contact us at support@jentulvak.com.
11. Third-Party Links and Services
The Service may contain links to third-party websites or integrate with external services. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any external services you access through our platform.
12. International Data Transfers
Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those in your jurisdiction. Where such transfers occur, we take steps to ensure that appropriate safeguards are in place to protect your information.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by updating the date at the top of this page and, where appropriate, by sending a notification to the email address associated with your account.
Your continued use of the Service after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Jent Ulvak
Pavlo Virsky, 45, Kyiv, Ukraine, 04111
Email: support@jentulvak.com
Phone: +380505196501